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Posted: 02/02/2023 Employment Type: Direct Hire Industry: Finance Job Number: 10355 Pay Rate: 35,360

Job Description

B2B Billing/Collection Specialist
Are you skilled at building customer relationships with experience in commercial collections and customer support? If so, apply TODAY!

What you need to succeed:

2-3 years or more of accounting /collection, or customer service experience (Collections experience preferred)
Commercial collections experience is ideal
High school diploma or equivalent
Requires knowledge of credit and collections, invoicing, accounts receivable and customer service principles, practices, and regulations
Basic math and analytical skills
Must have excellent communication and negotiation skills with an ability to communicate in a respectful and assertive manner
Must be able to communicate clearly and concisely, both orally and in writing, with an emphasis on telephone etiquette
Ability to multi-task and prioritize while speaking with customer
Demonstrates good active listening skills, telephone skills and professional email communication skills
Position requires strong PC skills and a working knowledge of Outlook, Windows, Word, and Excel
Must possess average keyboarding speed with a high level of accuracy

Responsibilities include:

Review, adjust, reconcile and send monthly invoices to assigned commercial account customers
Contact customers, by telephone and email, to determine reasons for overdue payments and secure payment of outstanding invoices. Communicate with districts and escalate collection issues as appropriate to resolve
Determine proper payment allocation as required or requested by A/R processing personnel
Resolve short payment discrepancies that customers claim when making payment
Complete adjustment forms and follow up with Districts to ensure adjustments are completed timely and accurately
Based on established policy and on a timely basis, investigate and resolve on-account payments received and other credits/debits that have not been assigned to an invoice
Resolve and clear credit balance invoices before such invoices age 60 days
Prepare monthly collection reports to be submitted to Management

Why you should work here:

Opportunity to work alongside a tenured team with career growth and mentorship opportunities
Comprehensive Health Insurance (Health, Vision, Dental) with multiple plan options including an HSA option
401K with company match
Employee Discounts
Paid holidays and time away from work (vacation, PTO, & company holidays)

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