Search Jobs

Find your next opportunity here.

Posted: 05/01/2026 Employment Type: Full-time Job Number: 13666

Job Description

Application Lead

Setting/Hours: 100% In-Office | 8-5

Join trak group in partnering with a growing client in West Chester, Ohio that’s expanding its Shared Services team.

Role Description:
The Application Lead is responsible for serving as the primary functional and technical expert for one or more business-critical applications within the organization's technology portfolio. Reporting to the Product Portfolio Director, this role partners closely with Product Managers, IT teams, and business stakeholders to ensure applications are stable, well-understood, and effectively supported.

The Application Lead focuses on day-to-day application ownership from a support, configuration, and usability standpoint—acting as the primary point of contact for stakeholder questions, issue triage, and application-specific guidance—while supporting ongoing enhancements led by Product Management.

Key Responsibilities:
•Application Ownership & Expertise: Serve as the subject-matter expert for assigned applications, deeply understanding functionality, configuration, integrations, and business usage.
•Stakeholder Support & Relationship Management: Act as the primary point of contact for business users, providing guidance, troubleshooting support, and clear communication.
•Operational Support & Issue Management: Coordinate application issue triage, root cause analysis, and resolution in partnership with IT Operations, vendors, and Product Managers.
•Change & Enhancement Support: Support application changes, releases, and enhancements by validating configurations, coordinating testing, and preparing stakeholders.
•Documentation & Knowledge Enablement: Maintain application documentation, usage guidance, and support artifacts to improve self-service and reduce friction.

Tasks & Duties:
Application Expertise & Ownership
•Develop and maintain deep knowledge of assigned applications, including configuration, workflows, and integrations.
•Understand how applications support business processes and outcomes.
•Stay current on application capabilities, limitations, and vendor roadmaps.

Stakeholder Support & Communication
•Serve as the first point of contact for application-related questions and issues.
•Translate business needs into clear application-level context for Product and IT teams.
•Communicate known issues, workarounds, and upcoming changes to users.

Issue Management & Coordination
•Triage application issues and coordinate resolution across IT Ops, vendors, and Product teams.
•Track issues through resolution and ensure appropriate follow-up and documentation.
•Identify recurring issues and recommend corrective actions.

Change & Release Support
•Support testing and validation of application updates and enhancements.
•Assist with release readiness by ensuring stakeholders understand changes and impacts.
•Partner with Product Managers on rollout planning and support.

Documentation & Continuous Improvement
•Maintain application documentation, FAQs, and support guides.
•Identify opportunities to improve usability, adoption, and support efficiency.
•Provide feedback to Product Managers on enhancement opportunities and user pain points.

If you're ready to take the next step in your career and want to make an impact, partner with trak group to explore this opportunity.

Apply Now:

Apply Later

Share This Job:

Apply Online

Share This Job:

Related Jobs:

About West Chester, OH

Ready to take your career to new heights in West Chester, Ohio? Discover exciting job opportunities in this vibrant region that boasts a thriving economy and endless possibilities for growth. Located in the heart of Butler County, just north of Cincinnati, West Chester offers a perfect blend of urban amenities and small-town charm. With close proximity to attractions like the Liberty Center, VOA Park, and Kings Island amusement park, as well as a bustling arts scene and delicious local cuisine, West Chester has something for everyone. Don't miss out on the chance to be a part of this dynamic community – explore our job listings now and kickstart your career in West Chester!