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B2B Billing/Collection Specialist

West Chester, OH 45069

Posted: 02/02/2023 Employment Type: Contract To Hire Industry: Finance Job Number: 10355 Pay Rate: 39,000

Job Description

B2B Billing/Collection Specialist
Are you skilled at building customer relationships with experience in commercial collections and customer support? If so, apply TODAY!

What you need to succeed:
  • 2-3 years or more of accounting /collection, or customer service experience (Collections experience preferred)
  • Commercial collections experience is ideal
  • High school diploma or equivalent
  • Requires knowledge of credit and collections, invoicing, accounts receivable and customer service principles, practices, and regulations
  • Basic math and analytical skills 
  • Must have excellent communication and negotiation skills with an ability to communicate in a respectful and assertive manner
  • Must be able to communicate clearly and concisely, both orally and in writing, with an emphasis on telephone etiquette
  • Ability to multi-task and prioritize while speaking with customer
  • Demonstrates good active listening skills, telephone skills and professional email communication skills
  • Position requires strong PC skills and a working knowledge of Outlook, Windows, Word, and Excel
  • Must possess average keyboarding speed with a high level of accuracy
Responsibilities include:
  • Review, adjust, reconcile and send monthly invoices to assigned commercial account customers
  • Contact customers, by telephone and email, to determine reasons for overdue payments and secure payment of outstanding invoices. Communicate with districts and escalate collection issues as appropriate to resolve
  • Determine proper payment allocation as required or requested by A/R processing personnel
  • Resolve short payment discrepancies that customers claim when making payment
  • Complete adjustment forms and follow up with Districts to ensure adjustments are completed timely and accurately
  • Based on established policy and on a timely basis, investigate and resolve on-account payments received and other credits/debits that have not been assigned to an invoice
  • Resolve and clear credit balance invoices before such invoices age 60 days
  • Prepare monthly collection reports to be submitted to Management
Why you should work here:
  • Opportunity to work alongside a tenured team with career growth and mentorship opportunities 
  • Comprehensive Health Insurance (Health, Vision, Dental) with multiple plan options including an HSA option
  • 401K with company match 
  • Employee Discounts 
  • Paid holidays and time away from work (vacation, PTO, & company holidays)

Meet Your Recruiter

Lauren Carney
Marketing & Operations Specialist

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