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trak group
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https://www.thetrakgroup.com
https://www.thetrakgroup.com
USD
39000
YEAR
true
B2B Billing/Collection Specialist
West Chester, OH 45069 US
Posted: 02/02/2023
2023-02-02
2023-04-20
Employment Type:
Contract To Hire
Industry: Finance
Job Number: 10355
Pay Rate: 39,000
Job Description
B2B Billing/Collection Specialist
Are you skilled at building customer relationships with experience in commercial collections and customer support? If so, apply TODAY!
What you need to succeed:
Are you skilled at building customer relationships with experience in commercial collections and customer support? If so, apply TODAY!
What you need to succeed:
- 2-3 years or more of accounting /collection, or customer service experience (Collections experience preferred)
- Commercial collections experience is ideal
- High school diploma or equivalent
- Requires knowledge of credit and collections, invoicing, accounts receivable and customer service principles, practices, and regulations
- Basic math and analytical skills
- Must have excellent communication and negotiation skills with an ability to communicate in a respectful and assertive manner
- Must be able to communicate clearly and concisely, both orally and in writing, with an emphasis on telephone etiquette
- Ability to multi-task and prioritize while speaking with customer
- Demonstrates good active listening skills, telephone skills and professional email communication skills
- Position requires strong PC skills and a working knowledge of Outlook, Windows, Word, and Excel
- Must possess average keyboarding speed with a high level of accuracy
- Review, adjust, reconcile and send monthly invoices to assigned commercial account customers
- Contact customers, by telephone and email, to determine reasons for overdue payments and secure payment of outstanding invoices. Communicate with districts and escalate collection issues as appropriate to resolve
- Determine proper payment allocation as required or requested by A/R processing personnel
- Resolve short payment discrepancies that customers claim when making payment
- Complete adjustment forms and follow up with Districts to ensure adjustments are completed timely and accurately
- Based on established policy and on a timely basis, investigate and resolve on-account payments received and other credits/debits that have not been assigned to an invoice
- Resolve and clear credit balance invoices before such invoices age 60 days
- Prepare monthly collection reports to be submitted to Management
- Opportunity to work alongside a tenured team with career growth and mentorship opportunities
- Comprehensive Health Insurance (Health, Vision, Dental) with multiple plan options including an HSA option
- 401K with company match
- Employee Discounts
- Paid holidays and time away from work (vacation, PTO, & company holidays)
