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Posted: 06/30/2026 Employment Type: Full-time Job Number: 13775

Job Description

Bilingual/French Customer Service Representative

Setting/Hours: 100% In-Office | 8-5

Join trak group in partnering with a growing client in Cincinnati, Ohio that’s expanding its Shared Services team.
Position Summary
We are seeking a bilingual Customer Service Account Specialist to serve as the primary point of contact for customers within an assigned territory. This role is responsible for managing customer relationships, processing orders from entry through fulfillment, resolving customer concerns, and supporting the sales team to deliver exceptional service. The ideal candidate is a proactive problem solver with strong communication skills, manufacturing experience, and the ability to build lasting customer relationships while thriving in a fast-paced environment.
Key Responsibilities

Serve as the primary point of contact (SPOC) for assigned customer accounts through phone, email, and other communication channels.
Support outside sales representatives by providing responsive customer service and account management.
Process customer purchase orders from order entry through fulfillment while ensuring accuracy and timely delivery.
Manage customer inquiries and complaints from initial contact through resolution while maintaining a high level of customer satisfaction.
Build and maintain strong relationships with customers and internal business partners.
Educate customers on products, services, and company processes to support their business needs.
Collaborate with the sales team to develop accurate sales forecasts and provide account updates.
Maintain accurate customer records and documentation within company systems.
Coordinate with cross-functional departments to ensure customer expectations and delivery commitments are met.
Continuously identify opportunities to improve customer service and account support processes.

Qualifications

Bilingual in French and English is required.
Associate's or Bachelor's degree in a related field is preferred.
Minimum of 2 years of customer service or account management experience.
Manufacturing industry experience is strongly preferred.
Excellent written and verbal communication skills in both French and English.
Proven ability to resolve customer issues professionally and effectively.
Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced environment.
Proficiency with Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.
Strong customer service mindset with exceptional interpersonal skills.

Ideal Candidate Profile

Customer-focused professional who thrives on building strong relationships and delivering exceptional service.
Self-starter with a strong sense of urgency and accountability.
Highly organized and able to effectively manage multiple priorities simultaneously.
Collaborative team player who works well across sales, operations, and customer support functions.
Strong communicator with excellent problem-solving skills and attention to detail.
Adaptable and proactive, with the ability to navigate a fast-paced manufacturing environment while maintaining a positive customer experience.

Benefits

Comprehensive medical, dental, and vision insurance.
Flexible Spending Accounts (Healthcare and Dependent Care).
401(k) plan with company matching.
Paid time off and company-paid holidays.
Tuition reimbursement opportunities.
Life insurance and optional supplemental life coverage.
Short-term and voluntary long-term disability insurance.
Employee Assistance Program (EAP).
Employee product purchase discounts.

If you're ready to take the next step in your career and want to make an impact, partner with trak group to explore this opportunity.

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About Cincinnati, OH

Ready to embark on an exciting career journey in the vibrant city of Cincinnati, Ohio? Look no further! Cincinnati, situated on the northern banks of the Ohio River, offers a perfect blend of bustling urban life and scenic beauty. Known for its iconic skyline, historic architecture, world-class museums like the Cincinnati Art Museum, and top-notch performing arts venues such as the Aronoff Center for the Arts, this city has something for everyone. With the Cincinnati Reds and Cincinnati Bengals calling this city home, sports enthusiasts can cheer on their favorite teams at Great American Ball Park and Paul Brown Stadium. Explore the lush landscapes at Eden Park or indulge in the city's famous Cincinnati-style chili. Discover your next career opportunity amidst the enchanting charm and endless possibilities that Cincinnati has to offer. Dive into our job listings now and take the leap towards a fulfilling career in this dynamic region!