Search Jobs
Find your next opportunity here.
trak group
https://trakcincy.com/wp-content/uploads/2021/08/trak_logo.png
https://www.thetrakgroup.com
https://www.thetrakgroup.com
USD
37440
YEAR
true
CSR
Cincinnati, OH 45232 US
Posted: 03/13/2023
2023-03-13
2023-04-20
Employment Type:
Contract To Hire
Industry: Administrative , Customer Service
Job Number: 10471
Pay Rate: 37,440
Job Description
CSR
Looking for a fantastic company to use your customer service/dispatch skills for? Apply now!
What you need to succeed:
Looking for a fantastic company to use your customer service/dispatch skills for? Apply now!
What you need to succeed:
- Willingness to live on the phone
- 3-5 years of CSR or Dispatch experience
- Ability to stay focused in a fast paced and busy environment
- Excellent organizational skills and attention to detail
- Great analytical, decision-making, and problem-solving skills
- Strong communication skills, both verbal and written
- Track record of solution-oriented process improvement
- Tech-savviness; computer proficiency (Google Suite, Excel, PM software)
- Recognized ability to motivate and create a positive team environment
- Team focused mindset
- Working in a company that is growing and constantly changing
- Work to provide great customer service through proactive communication, and efficient issue resolution
- Serve as liaison between field technicians and customers
- Manage the workload of field technicians
- Interact with customers to keep them informed of the status of their assigned field technicians
- Relay necessary job information to the field technician.
- Develop operational strategy and processes to improve client experience and internal efficiencies.
- 50-75 Calls a day
- Replying to inbound leads from website
- Health Care & Retirement Benefits
- Paid Vacation Time (2 weeks on first day)
- Company Phone
- Competitive pay!
