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Cloud Product Specialist
Posted: 03/02/2026
Employment Type:
Full-time
Job Number: 13550
Job Description
Cloud Product Specialist
Setting/Hours: 100% In-Office | 8am-5pm
Join trak group in partnering with a growing client in Hamilton, Ohio that’s expanding its Shared Services team.
This role is designed for a technically strong, customer-focused professional who thrives at the intersection of support, engineering collaboration, and solution delivery. The position serves as the primary expert for a cloud and edge platform, supporting secure remote access, device management, data visualization, and system integrations.
The individual will manage technical support activities, guide customers through onboarding and configuration, and provide hands-on assistance both remotely and on-site. Working closely with global engineering and product teams, this role helps escalate complex issues, test new features, and contribute to continuous platform improvement.
In addition to post-sales support, the position plays a key role in pre-sales efforts—partnering with sales teams, distributors, and customers to design solutions, deliver demonstrations, and support digital transformation initiatives. Travel is expected, along with participation in customer events and industry engagements.
Success in this role directly contributes to platform adoption, customer satisfaction, and long-term growth.
This opportunity is ideal for an early-career technical professional who brings:
2–4 years of experience in technical support, solutions engineering, or technical product management
Strong networking fundamentals, including VPNs, firewalls, NAT, and IP routing
Familiarity with cloud platforms and cloud-based environments
Comfort using remote access tools to troubleshoot and support customers
The role is best suited for someone who enjoys solving technical challenges, communicating clearly with both customers and internal teams, and supporting innovative, connected technologies.
If you're ready to take the next step in your career and want to make an impact, partner with trak group to explore this opportunity.
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Discover exciting job opportunities near Hamilton, Ohio! Nestled in the heart of Butler County, Hamilton offers a vibrant community with a rich history and numerous opportunities for personal and professional growth. Home to charming landmarks like Pyramid Hill Sculpture Park and the Fitton Center for Creative Arts, as well as delicious local cuisine such as the famous Marion's Piazza, this region blends urban conveniences with small-town charm. Enjoy a thriving arts scene, catch a show at the historic Parrish Auditorium, or cheer on the Hamilton Joes baseball team at Foundation Field. Embrace the work-life balance with access to stunning parks like Miami Woods and scenic trails along the Great Miami Riverway. Begin your exciting career journey in this dynamic region and explore our job listings today!