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Collector / Collections Specialist
Posted: 08/10/2026
Employment Type:
Full-time
Job Number: 13843
Job Description
Collector / Collections Specialist
Setting/Hours: 100% In-Office | 8-5
Join trak group in partnering with a growing client in Cincinnati, Ohio that’s expanding its Shared Services team. Position Summary
We are seeking a Collector / Collections Specialist to join a Credit & Collections team and manage an assigned portfolio of customer accounts. This position is responsible for reducing delinquent balances, resolving payment issues and disputes, negotiating payment arrangements, and maintaining accurate account records.
The ideal candidate combines strong collection and negotiation skills with a customer-service mindset, understanding how to collect outstanding balances while maintaining positive business relationships.
Key Responsibilities
If you're ready to take the next step in your career and want to make an impact, partner with trak group to explore this opportunity.
#SHARED
Setting/Hours: 100% In-Office | 8-5
Join trak group in partnering with a growing client in Cincinnati, Ohio that’s expanding its Shared Services team. Position Summary
We are seeking a Collector / Collections Specialist to join a Credit & Collections team and manage an assigned portfolio of customer accounts. This position is responsible for reducing delinquent balances, resolving payment issues and disputes, negotiating payment arrangements, and maintaining accurate account records.
The ideal candidate combines strong collection and negotiation skills with a customer-service mindset, understanding how to collect outstanding balances while maintaining positive business relationships.
Key Responsibilities
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Manage an assigned portfolio of accounts and actively work to reduce delinquent balances.
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Contact customers regarding past-due invoices and secure timely payment.
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Provide professional customer service while addressing collection questions and account concerns.
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Negotiate payment arrangements and payment plans within established guidelines.
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Process and review account adjustments with appropriate management approval.
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Research and resolve discrepancies, short payments, deductions, and misapplied payments.
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Partner with internal departments to investigate and resolve customer disputes.
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Maintain accurate documentation of collection activities, payment commitments, disputes, and account status.
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Accept and process customer payments on applicable accounts.
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Monitor aging and prioritize collection activity based on account risk and delinquency.
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Recommend severely delinquent accounts for placement with outside collection agencies when appropriate.
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Identify opportunities to improve collection processes and procedures.
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Escalate complex account issues to management as needed.
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Perform additional Credit & Collections responsibilities as assigned.
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Previous collections experience preferred.
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Commercial/B2B collections experience is a strong plus.
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Experience managing customer accounts, past-due balances, or payment disputes preferred.
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Basic proficiency with Microsoft Office applications.
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General understanding of applicable credit and collection laws and regulations.
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Strong verbal and written communication skills.
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Effective negotiation and conflict-resolution abilities.
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Strong organizational and time-management skills.
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Ability to research account activity and resolve discrepancies.
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High degree of integrity with the ability to maintain confidentiality when handling sensitive financial information.
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Relationship-focused collector who can confidently ask for payment while maintaining customer loyalty.
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Strong communicator who is comfortable handling difficult or sensitive payment conversations.
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Persistent and professional, with the ability to follow through on commitments and outstanding balances.
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Skilled problem solver who can research short payments, discrepancies, and account disputes rather than simply escalating them.
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Organized and accountable, with the ability to manage a portfolio and prioritize collection activity independently.
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Collaborative team member who works effectively with customers, internal business partners, and company leadership.
If you're ready to take the next step in your career and want to make an impact, partner with trak group to explore this opportunity.
#SHARED
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Ready to embark on an exciting career journey in the vibrant city of Cincinnati, Ohio? Look no further! Cincinnati, situated on the northern banks of the Ohio River, offers a perfect blend of bustling urban life and scenic beauty. Known for its iconic skyline, historic architecture, world-class museums like the Cincinnati Art Museum, and top-notch performing arts venues such as the Aronoff Center for the Arts, this city has something for everyone. With the Cincinnati Reds and Cincinnati Bengals calling this city home, sports enthusiasts can cheer on their favorite teams at Great American Ball Park and Paul Brown Stadium. Explore the lush landscapes at Eden Park or indulge in the city's famous Cincinnati-style chili. Discover your next career opportunity amidst the enchanting charm and endless possibilities that Cincinnati has to offer. Dive into our job listings now and take the leap towards a fulfilling career in this dynamic region!