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trak group
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https://www.thetrakgroup.com
https://www.thetrakgroup.com
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Customer Service - Bilingual
Posted: 06/03/2025
2025-06-03
2025-07-22
Employment Type:
Contract To Hire
Industry: Customer Service
Job Number: 14920
Job Description
Customer Service – Bilingual
Full-Time | Onsite | Monday–Friday, 8:00 AM – 5:00 PM
trak group is working with a growing healthcare-focused organization to find a Bilingual Customer Service Representative who excels at communication, problem-solving, and supporting a customer-first experience. This is a fantastic opportunity to make an impact in a fast-paced setting while helping people access essential health-related products and services.
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Why You’ll Love This Role:
What You’ll Do:
What You Bring:
If you’re ready to join a team that values your voice and empowers you to support others, apply now through trak group’s website and let’s connect!
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Full-Time | Onsite | Monday–Friday, 8:00 AM – 5:00 PM
trak group is working with a growing healthcare-focused organization to find a Bilingual Customer Service Representative who excels at communication, problem-solving, and supporting a customer-first experience. This is a fantastic opportunity to make an impact in a fast-paced setting while helping people access essential health-related products and services.
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Why You’ll Love This Role:
- Join a growing organization that values its people and purpose
- Play a key part in delivering exceptional service to nationwide customers
- Collaborate with a supportive team in an engaging and respectful workplace
- Leverage your language skills to provide a higher level of care
- Learn about medical devices and healthcare product support through hands-on training
What You’ll Do:
- Respond to customer questions and concerns via phone, email, and chat, in both English and Spanish
- Process product inquiries, service requests, and complaints with professionalism and care
- Log customer interactions and resolution details into the system accurately
- Place outbound calls to follow up on pending requests or collect additional information
- Collaborate across teams to ensure smooth resolution of issues and maintain service standards
- Assist in training new team members and contribute to process improvements
- Gain knowledge of medical product functionality and support procedures
What You Bring:
- Fluency in English and Spanish (verbal and written)
- 1–2 years of experience in a customer service or call center environment
- Excellent typing skills with strong attention to detail
- Familiarity with Microsoft Office and standard business tools
- A positive, team-oriented attitude and the ability to stay organized under pressure
- Comfortable handling both inbound and outbound communications
If you’re ready to join a team that values your voice and empowers you to support others, apply now through trak group’s website and let’s connect!
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