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trak group
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https://www.thetrakgroup.com
https://www.thetrakgroup.com
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Customer Service Rep
Setting/Hours: 100% In-Office | M-F 8-5
Location: Cincinnati, Ohio
Join trak group in partnering with a growing client in Cincinnati, Ohio that’s expanding its Shared Services team.
Job Title: Customer Service Representative
Position Type: Permanent, Full-Time
Job Description:
We are seeking a dedicated and personable Customer Service Representative to join our team at our Cincinnati location. The successful candidate will be responsible for providing exceptional customer support, addressing inquiries, and resolving issues efficiently and professionally. The role requires strong communication skills, problem-solving abilities, and a customer-focused mindset.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and in-person.
- Resolve customer complaints and issues promptly and effectively.
- Maintain a high level of customer satisfaction by providing excellent service.
- Update and maintain customer records accurately.
- Collaborate with other departments to ensure seamless service delivery.
- Provide product and service information to customers.
- Assist in the development of customer service policies and procedures.
Skills and Qualifications:
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution skills.
- Ability to handle stressful situations with professionalism.
- Proficient in Microsoft Office Suite and customer service software.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- Previous experience in a customer service role is preferred.
Education and Experience:
- High school diploma or equivalent required;additional education or certifications in customer service or related fields are a plus.
- Minimum of 1-2 years of experience in a customer service position.
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Retirement savings plan
How to Apply:
Interested candidates should submit their resume and cover letter to trakinfo@thetrakgroup.Com with the subject line "Customer Service Representative Application."
Join our team and help us deliver exceptional service to our valued customers!
If you're ready to take the next step in your career and want to make an impact, partner with trak group to explore this opportunity.
Customer Service Rep
Posted: 10/31/2025
2025-10-31
2025-12-08
Employment Type:
Full-time
Job Number: 13349
Job Description
Customer Service Rep
Setting/Hours: 100% In-Office | M-F 8-5
Location: Cincinnati, Ohio
Join trak group in partnering with a growing client in Cincinnati, Ohio that’s expanding its Shared Services team.
Job Title: Customer Service Representative
Position Type: Permanent, Full-Time
Job Description:
We are seeking a dedicated and personable Customer Service Representative to join our team at our Cincinnati location. The successful candidate will be responsible for providing exceptional customer support, addressing inquiries, and resolving issues efficiently and professionally. The role requires strong communication skills, problem-solving abilities, and a customer-focused mindset.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and in-person.
- Resolve customer complaints and issues promptly and effectively.
- Maintain a high level of customer satisfaction by providing excellent service.
- Update and maintain customer records accurately.
- Collaborate with other departments to ensure seamless service delivery.
- Provide product and service information to customers.
- Assist in the development of customer service policies and procedures.
Skills and Qualifications:
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution skills.
- Ability to handle stressful situations with professionalism.
- Proficient in Microsoft Office Suite and customer service software.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- Previous experience in a customer service role is preferred.
Education and Experience:
- High school diploma or equivalent required;additional education or certifications in customer service or related fields are a plus.
- Minimum of 1-2 years of experience in a customer service position.
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Retirement savings plan
How to Apply:
Interested candidates should submit their resume and cover letter to trakinfo@thetrakgroup.Com with the subject line "Customer Service Representative Application."
Join our team and help us deliver exceptional service to our valued customers!
If you're ready to take the next step in your career and want to make an impact, partner with trak group to explore this opportunity.
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Ready to embark on an exciting career journey in the vibrant city of Cincinnati, Ohio? Look no further! Cincinnati, situated on the northern banks of the Ohio River, offers a perfect blend of bustling urban life and scenic beauty. Known for its iconic skyline, historic architecture, world-class museums like the Cincinnati Art Museum, and top-notch performing arts venues such as the Aronoff Center for the Arts, this city has something for everyone. With the Cincinnati Reds and Cincinnati Bengals calling this city home, sports enthusiasts can cheer on their favorite teams at Great American Ball Park and Paul Brown Stadium. Explore the lush landscapes at Eden Park or indulge in the city's famous Cincinnati-style chili. Discover your next career opportunity amidst the enchanting charm and endless possibilities that Cincinnati has to offer. Dive into our job listings now and take the leap towards a fulfilling career in this dynamic region!