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Customer Service Representative

Cincinnati, OH

Posted: 09/01/2026 Employment Type: Full-time Job Number: 13890

Job Description


Customer Service Representative

Setting/Hours: 100% In-Office | 8 - 5

Join trak group in partnering with a growing client in Cincinnati, Ohio that’s expanding its Shared Services team. 
Website Summary
Trak group is partnering with a growing client seeking a Customer Service Representative to provide accurate, timely, and professional support throughout the customer order process. This role is responsible for processing orders, responding to customer inquiries, resolving issues, and coordinating with Sales, Accounts Receivable, and Materials Management to ensure a positive customer experience.

The ideal candidate is highly organized, detail-oriented, and comfortable managing a high volume of customer communication and order activity in a fast-paced environment.
Responsibilities

  • Provide excellent customer service by responding to inquiries and resolving issues promptly and professionally.

  • Process customer orders received through phone, email, fax, voicemail, and EDI.

  • Enter and manage direct and distribution orders within the ERP system.

  • Respond to customer questions regarding pricing, product availability, shipping terms, proof of delivery, and order status.

  • Investigate customer complaints and coordinate appropriate resolutions.

  • Process Customer Order Resolutions related to complaints and service issues.

  • Set up and process standing customer orders.

  • Coordinate with Accounts Receivable regarding new accounts, credit status, and orders placed on credit hold.

  • Partner with Sales Operations and Field Sales to resolve pricing and customer-related concerns.

  • Work closely with Materials Management to support FIFO inventory requirements.

  • Maintain accurate customer account information, databases, and records.

  • Balance multiple customer requests and priorities while meeting critical deadlines.

  • Participate in departmental meetings and cross-functional initiatives as needed.
Must-Haves

  • High school diploma or GED required.

  • 2–4 years of customer service experience.

  • Strong order processing and data entry skills.

  • Excellent verbal and written communication skills.

  • Strong customer service and interpersonal abilities.

  • Ability to manage customer complaints and troubleshoot order-related issues.

  • Strong organizational skills and attention to detail.

  • Ability to prioritize multiple responsibilities and meet strict deadlines.

  • Comfortable working in a fast-paced, deadline-driven environment.

  • Intermediate computer proficiency, including Microsoft Word.

  • Data entry speed of at least 40 WPM.

  • Ability to follow established SOPs and company procedures.

  • Ability to work independently and collaboratively with cross-functional teams.
Preferred

  • Previous order processing/data entry experience.

  • ERP system experience.

  • Infor XA/MAPICS experience.

  • Experience working with EDI orders.

  • Experience coordinating with Sales, Accounts Receivable, and Materials/Inventory teams.

If you're ready to take the next step in your career and want to make an impact, partner with trak group to explore this opportunity.

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About Cincinnati, OH

Ready to embark on an exciting career journey in the vibrant city of Cincinnati, Ohio? Look no further! Cincinnati, situated on the northern banks of the Ohio River, offers a perfect blend of bustling urban life and scenic beauty. Known for its iconic skyline, historic architecture, world-class museums like the Cincinnati Art Museum, and top-notch performing arts venues such as the Aronoff Center for the Arts, this city has something for everyone. With the Cincinnati Reds and Cincinnati Bengals calling this city home, sports enthusiasts can cheer on their favorite teams at Great American Ball Park and Paul Brown Stadium. Explore the lush landscapes at Eden Park or indulge in the city's famous Cincinnati-style chili. Discover your next career opportunity amidst the enchanting charm and endless possibilities that Cincinnati has to offer. Dive into our job listings now and take the leap towards a fulfilling career in this dynamic region!