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Customer Service Representative
Posted: 05/05/2025
Employment Type:
Contract To Hire
Job Number: 14824-1
Job Description
Customer Service Representative
trak group is partnering with a rapidly growing medical product company that’s improving the way consumers experience diabetic and health care solutions. If you're passionate about helping others and enjoy fast-paced, people-focused work, this is your chance to join a mission-driven team that supports customers across the country.
This role is ideal for someone who thrives in customer service, enjoys variety, and wants to play a part in enhancing product experiences from the frontline.
Why You’ll Love This Role:
What You’ll Do:
What You Bring:
If you're ready to bring your customer service skills to a company making a difference, apply now right here on our website—we’d love to hear from you.
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trak group is partnering with a rapidly growing medical product company that’s improving the way consumers experience diabetic and health care solutions. If you're passionate about helping others and enjoy fast-paced, people-focused work, this is your chance to join a mission-driven team that supports customers across the country.
This role is ideal for someone who thrives in customer service, enjoys variety, and wants to play a part in enhancing product experiences from the frontline.
Why You’ll Love This Role:
- Be part of a growing company delivering meaningful, high-quality products
- Join a supportive, collaborative team environment
- Use your communication skills to make a real impact in customers’ day-to-day lives
- Opportunity to expand your skills—especially if you're bilingual or eager to learn about medical products
What You’ll Do:
- Respond to customer inquiries and complaints via phone, email, and chat
- Record customer interactions in a complaint management system with accuracy
- Make outbound calls to follow up, gather feedback, or provide updates
- Enter and update customer data in internal systems
- Analyze customer concerns to provide timely and effective solutions
- Escalate complex issues when necessary
- Communicate clearly and professionally to ensure customer satisfaction
- Collaborate with teammates to streamline processes and improve service
- Assist with training new team members
- Learn the basics of how to operate the company’s medical devices to better support customers
What You Bring:
- Prior experience in a customer service or call center environment
- Strong typing skills with high accuracy
- Proficiency in Microsoft Office Suite
- Bilingual communication skills are a plus
- Detail-oriented, empathetic, and solution-focused mindset
- Dependable and proactive team player
If you're ready to bring your customer service skills to a company making a difference, apply now right here on our website—we’d love to hear from you.
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