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Customer Service Representative

Saint Bernard, OH 45232

Posted: 02/08/2024 Employment Type: Direct Hire Industry: Customer Service Job Number: 12305

Job Description

Customer Service Representative
Be part of a small, tight-knit team where your contributions make a meaningful impact on our success.

Why you should work here:
  • Join a growing company with a great culture, including monthly recognition of peers and a family-owned atmosphere.
  • Actively engage in shaping company culture and continuous improvement initiatives in a small, tight-knit environment.
Responsibilities include:
  • Provide order entry support for a range of product lines.
  • Manage a high volume of incoming phone calls and generate sales leads.
  • Identify and assess customer needs to achieve satisfaction, building sustainable relationships through open communication.
  • Ensure accurate and timely processing of orders, meeting sales targets and call handling quotas.
  • Handle customer complaints, providing solutions and following up to ensure resolution.
  • Maintain records of customer interactions and support internal sales teams.
What you need to succeed:
  • 2-5 years of customer service experience in a manufacturing or distribution setting.
  • Strong attention to detail and ability to support internal sales teams.
  • Demonstrated ability to provide exceptional customer service and complete orders efficiently.
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