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trak group
https://trakcincy.com/wp-content/uploads/2021/08/trak_logo.png
https://www.thetrakgroup.com
https://www.thetrakgroup.com
USD
45000
YEAR
true
Customer Service Representative
Posted: 08/26/2024
2024-08-26
2024-10-10
Employment Type:
Direct Hire
Industry: Customer Service
Job Number: 13875
Pay Rate: 45,000
Job Description
Customer Service Representative
Join a small, efficient team with a casual environment and an incredible boss who values a "get it done" attitude. This company, a trusted manufacturer of specialized equipment for various industries, offers the chance to build strong relationships with clients while handling service requests, parts fulfillment, and order management.
Why This Role Stands Out
Ready to join a great team and make an impact? Apply now at www.thetrakgroup.com!
Join a small, efficient team with a casual environment and an incredible boss who values a "get it done" attitude. This company, a trusted manufacturer of specialized equipment for various industries, offers the chance to build strong relationships with clients while handling service requests, parts fulfillment, and order management.
Why This Role Stands Out
- Small, collaborative team with a supportive manager
- Casual work environment that encourages growth
- Opportunities to build strong, long-term client relationships
- Handle incoming calls and service requests primarily through emails
- Research parts and ensure timely fulfillment for customers
- Process service orders for invoicing and follow through on service requests
- Manage a territory of clients, becoming their trusted go-to person for parts and service
- Guide clients through the entire process from order placement to delivery, ensuring satisfaction
- Monitor the shipping of parts and completion of services to ensure timely follow-up
- Provide full-cycle order entry and fulfillment support
- Previous experience in customer service or fulfillment roles
- Strong attention to detail and organizational skills
- Ability to manage and build relationships with clients
- Strong communication skills and a proactive attitude
- Experience in order processing and service coordination a plus
Ready to join a great team and make an impact? Apply now at www.thetrakgroup.com!
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