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Customer Service Representative

West Chester Township, OH 45069

Posted: 01/23/2025 Employment Type: Direct Hire Industry: Customer Service Job Number: 14462

Job Description

Customer Service Representative

trak group is working with a growing manufacturing organization in West Chester Township, Ohio, to find a Customer Service Representative who thrives in a fast-paced environment and is passionate about providing top-notch service to clients and internal teams.

Why You’ll Love This Role
  • Growing Organization: Be part of a company expanding with a new facility underway.
  • Strong Team Culture: Join a team with exceptional tenure and a supportive environment.
  • Impactful Work: Serve as the go-to point of contact for clients, ensuring smooth processes and customer satisfaction.

Responsibilities
  • Deliver exceptional customer service to internal and external clients.
  • Perform data entry, administrative support, and assist the sales team as needed.
  • Address customer inquiries about products and services.
  • Follow up on orders and coordinate with shipping to ensure timely delivery.
  • Collaborate with other departments to communicate updates to clients throughout the order process.
  • Assist customers with invoices, order updates, and vendor information management.
  • Identify opportunities for additional orders by consulting with current customers.
  • Accurately input and maintain information in the ERP system.

Qualifications
  • Experience:
    • Customer service experience in a manufacturing environment.
    • Proficiency with ERP systems or strong Excel skills.
  • Skills:
    • Excellent communication and organizational abilities.
    • Strong problem-solving skills and attention to detail.

Schedule
  • Monday–Friday, 8:00 AM–5:00 PM.
  • 100% onsite in West Chester Township, Ohio.

Take the next step in your customer service career and apply today at jobs.thetrakgroup.com.
 
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