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Customer Service Representative
West Chester Township, OH 45069 US
Job Description
trak group is working with a growing manufacturing organization in West Chester Township, Ohio, to find a Customer Service Representative who thrives in a fast-paced environment and is passionate about providing top-notch service to clients and internal teams.
Why You’ll Love This Role
- Growing Organization: Be part of a company expanding with a new facility underway.
- Strong Team Culture: Join a team with exceptional tenure and a supportive environment.
- Impactful Work: Serve as the go-to point of contact for clients, ensuring smooth processes and customer satisfaction.
Responsibilities
- Deliver exceptional customer service to internal and external clients.
- Perform data entry, administrative support, and assist the sales team as needed.
- Address customer inquiries about products and services.
- Follow up on orders and coordinate with shipping to ensure timely delivery.
- Collaborate with other departments to communicate updates to clients throughout the order process.
- Assist customers with invoices, order updates, and vendor information management.
- Identify opportunities for additional orders by consulting with current customers.
- Accurately input and maintain information in the ERP system.
Qualifications
- Experience:
- Customer service experience in a manufacturing environment.
- Proficiency with ERP systems or strong Excel skills.
- Skills:
- Excellent communication and organizational abilities.
- Strong problem-solving skills and attention to detail.
Schedule
- Monday–Friday, 8:00 AM–5:00 PM.
- 100% onsite in West Chester Township, Ohio.
Take the next step in your customer service career and apply today at jobs.thetrakgroup.com.
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