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trak group
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https://www.thetrakgroup.com
https://www.thetrakgroup.com
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Customer Service Representative
Posted: 08/02/2024
2024-08-02
2024-10-10
Employment Type:
Direct Hire
Industry: Customer Service
Job Number: 13690
Job Description
Customer Service Representative
Are you looking to make an impact in a high-visibility role with opportunities for growth? Join our team as a Customer Service Representative and be part of a dynamic environment where your contributions will be valued. This role offers a competitive 25% targeted bonus and a hybrid work model after the initial ramp-up period.
Why This Role Stands Out
Your Impact in This Role
What You Bring to The Table
Ready to bring your customer service skills to a thriving company? Visit www.thetrakgroup.com to apply for this exciting opportunity.
Are you looking to make an impact in a high-visibility role with opportunities for growth? Join our team as a Customer Service Representative and be part of a dynamic environment where your contributions will be valued. This role offers a competitive 25% targeted bonus and a hybrid work model after the initial ramp-up period.
Why This Role Stands Out
- High visibility position with direct impact on customer satisfaction and company success.
- Generous 25% targeted bonus.
- Hybrid work model available after ramp-up.
- Opportunities for growth and development within the company.
Your Impact in This Role
- Provide timely and accurate entry of customer orders, ensuring exceptional service.
- Act as the first level of problem resolution for customers, addressing and resolving their needs positively.
- Collaborate with the sales team to provide insights on customer purchasing patterns.
- Proactively assess, clarify, and validate customer needs to enhance their experience.
- Prepare and track performance metrics, including sales campaign results.
- Provide regular updates to management on activities and customer interactions.
- Interface with internal departments to meet customer delivery needs.
- Resolve customer concerns quickly and tactfully.
- Serve as the first responder for all incoming calls and distribute them appropriately.
- Advise on scheduling and shipping requirements.
- Liaise with employees at all levels to achieve company goals.
- Track and maintain spreadsheets on quotes and product sales.
- Analyze customer accounts and make necessary corrections or modifications.
- Trace and expedite late orders to ensure customer satisfaction.
What You Bring to The Table
- High school diploma/GED required; some college preferred.
- Manufacturing experience preferred.
- Strong customer service aptitude with solid business acumen.
- Demonstrated business development and relationship management skills.
- Ability to meet specific goals and manage multiple priorities.
- Comfortable in a high-volume call-load environment.
- Strong interpersonal, verbal, written, analytical, and persuasive skills.
- Proficiency in Microsoft Windows, Outlook, Word, PowerPoint, and Excel.
- Ability to use CRM applications effectively.
- Willingness to travel to our Pennsylvania facility approximately 3-4 times a year for about a week at a time.
Ready to bring your customer service skills to a thriving company? Visit www.thetrakgroup.com to apply for this exciting opportunity.
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Ready to kickstart your career in Wilder, Kentucky? Nestled near the picturesque Ohio River, this charming town offers a perfect blend of small-town charm and big-city opportunities. With easy access to nearby Cincinnati, OH, job seekers in Wilder can enjoy a thriving job market and vibrant arts scene, including the historic Newport Aquarium and the beloved Cincinnati Zoo. Indulge in the local cuisine like Kentucky BBQ and explore the Newport on the Levee entertainment district. Join us in discovering the endless possibilities Wilder, KY has to offer - explore our job listings today and set your career on an exciting new path!
