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Customer Service Specialist

Cincinnati, OH 45229

Posted: 05/14/2024 Employment Type: Contract Industry: Customer Service Job Number: 13053 Pay Rate: 25.00

Job Description

Customer Service Specialist

Be part of a dynamic, family-owned company with incredible growth opportunities and a collaborative, fun work environment!

Why you should work here:
  • Family owned and operated.
  • Growing company with room to improve and develop.
  • Opportunity to join a collaborative team focused on continuous improvement and quality work.
  • Enjoy a positive and fun work environment.

Responsibilities include:
  • Perform data entry tasks efficiently and accurately.
  • Process orders including managing ship dates, expedited requests, complaints/questions, and necessary follow-up information.
  • Handle mostly email communication through a queue system; anyone can take an order, with larger customers managed by a supervisor.
  • Work with customers and the sales team to coordinate orders.
  • Arrange freight delivery as requested.
  • Assist with various requests such as invoices, reports, shipping paperwork, and any other order-related information.
  • Develop and maintain knowledge of the company's products.

What you need to succeed:
  • Experience in B2B customer service.
  • Strong software skills, particularly in Microsoft Office (experience with Great Plains is a plus, but not required).
  • Excellent communication skills, primarily via email.
  • Ability to handle multiple tasks and prioritize effectively.
  • Strong attention to detail and organizational skills.

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About Cincinnati, OH

Ready to embark on an exciting career journey in the vibrant city of Cincinnati, Ohio? Look no further! Cincinnati, situated on the northern banks of the Ohio River, offers a perfect blend of bustling urban life and scenic beauty. Known for its iconic skyline, historic architecture, world-class museums like the Cincinnati Art Museum, and top-notch performing arts venues such as the Aronoff Center for the Arts, this city has something for everyone. With the Cincinnati Reds and Cincinnati Bengals calling this city home, sports enthusiasts can cheer on their favorite teams at Great American Ball Park and Paul Brown Stadium. Explore the lush landscapes at Eden Park or indulge in the city's famous Cincinnati-style chili. Discover your next career opportunity amidst the enchanting charm and endless possibilities that Cincinnati has to offer. Dive into our job listings now and take the leap towards a fulfilling career in this dynamic region!