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Posted: 01/29/2024 Employment Type: Contract To Hire Industry: Customer Service Job Number: 12107 Pay Rate: 19.00

Job Description

Customer Service Specialist
Apply now to join a company where your skills will make a significant impact.

Why you should work here:

Enjoy a quiet work environment.
Join a close-knit, small and seasoned team, many of whom have been with the company for years.
Access to benefits available on the 1st of the month, after 30 days.

Responsibilities include:

Utilize proficient computer skills for efficient day-to-day operations.
Apply advanced analytical abilities, problem-solving, probing, and follow-up skills.
Demonstrate basic mechanical and technical knowledge and aptitude.
Communicate effectively with internal and external consumers.
Previous experience in a customer support role.
Track record of over-achieving quota.
Showcase strong phone soft skills, verbal and written communication skills, along with active listening.
Familiarity with CRM systems and practices, with Acumatica experience preferred.
Exhibit customer focus and adaptability to different personality types.
Ability to multi-task, set priorities, and manage time effectively.
Manage large amounts of inbound and outbound calls in a timely manner.
Follow communication scripts when handling different topics.
Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
Build sustainable relationships and engage customers by going the extra mile.
Keep records of all conversations in the call center database in a comprehensible way.
Frequently seek and attend training to improve knowledge and performance level.
Meet personal/team qualitative and quantitative targets.

What you need to succeed:

Seeking someone with stability.
3-5 years of B2B customer service experience.
Order entry and inbound/outbound call experience.

Experience troubleshooting mechanical components with consumers and conflict resolution with significant time in the role.

Proficient in Word and Excel.
Some ERP experience is expected.

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About Harrison, OH

Discover exciting job opportunities in the vibrant area surrounding Harrison, Ohio! Nestled in the Buckeye State's southwest corner, Harrison offers a perfect mix of small-town charm and big-city opportunities. From its close proximity to Cincinnati's bustling job market to its scenic parks like Miami Whitewater Forest, job seekers can enjoy a balanced lifestyle here. Explore job listings in this dynamic region where you can savor local delicacies like Cincinnati chili and catch a game at Great American Ball Park or Paul Brown Stadium. Immerse yourself in the region's rich arts scene at venues like the Taft Museum of Art or the Cincinnati Symphony Orchestra. The possibilities are endless - start your career journey in Harrison today!