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trak group
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https://www.thetrakgroup.com
https://www.thetrakgroup.com
USD
19.00
HOUR
true
Customer Service Specialist
Posted: 05/13/2024
2024-05-13
2024-07-24
Employment Type:
Contract To Hire
Industry: Customer Service
Job Number: 13012
Pay Rate: 19.00
Job Description
Customer Service Representative
Quiet work environment! Join a close-knit, seasoned team with excellent benefits, including pet insurance, available after just 30 days!
Why you should work here:
Quiet work environment! Join a close-knit, seasoned team with excellent benefits, including pet insurance, available after just 30 days!
Why you should work here:
- Benefits start on the 1st of the month, just 30 days after joining.
- Work with a small, experienced team that has been together for years.
- Exciting improvements on the horizon with better benefits, pay, and PTO by year-end.
- Enjoy a professional and supportive work environment with growth opportunities.
- Provide exceptional customer service through phone and email communication for both B2B and B2C clients.
- Enter orders into Acumatica (ERP preferred) and handle order processing, including ship dates, expedited requests, complaints/questions, and follow-up.
- Troubleshoot mechanical components and provide support to customers regarding pump products and Ginsu Knives.
- Communicate with internal and external consumers effectively, demonstrating strong phone and email skills.
- Utilize critical thinking skills to solve problems and manage conflict resolution.
- Manage large volumes of inbound and outbound calls (25-40+ daily) and utilize email templates efficiently.
- Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
- Maintain accurate records of all conversations in the call center database.
- Participate in training to continuously improve knowledge and performance.
- Meet personal and team qualitative and quantitative targets.
- Background: High school diploma or equivalent; previous call center experience preferred.
- Professionalism: Demonstrated through previous roles.
- Customer Service Skills: Especially in a B2C call center background with strong phone and email capabilities.
- Mechanical Aptitude: Comfortable teaching users about pump products and troubleshooting mechanical components.
- Critical Thinking: Strong problem-solving skills are a must.
- Software Skills: Proficiency in Microsoft Office Suite, especially Excel; familiarity with CRM systems and Acumatica preferred.
- Stability: Candidates with at least 2+ years in previous roles preferred (no job hoppers).
- Personality: Focused, pleasant, self-motivated, and able to leave personal problems at home.
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Discover exciting job opportunities in the vibrant area surrounding Harrison, Ohio! Nestled in the Buckeye State's southwest corner, Harrison offers a perfect mix of small-town charm and big-city opportunities. From its close proximity to Cincinnati's bustling job market to its scenic parks like Miami Whitewater Forest, job seekers can enjoy a balanced lifestyle here. Explore job listings in this dynamic region where you can savor local delicacies like Cincinnati chili and catch a game at Great American Ball Park or Paul Brown Stadium. Immerse yourself in the region's rich arts scene at venues like the Taft Museum of Art or the Cincinnati Symphony Orchestra. The possibilities are endless - start your career journey in Harrison today!
