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IT Service Desk Technician
Posted: 09/13/2024
2024-09-13
2024-11-06
Employment Type:
Contract To Hire
Industry: Technical - ERP/Data
Job Number: 14055
Job Description
IT Service Desk Technician
Do you thrive in a fast-paced environment where no two days are the same? We are looking for a talented IT Service Desk Technician ready to take on the challenge of providing top-notch technical support. If you’re organized, proactive, and passionate about delivering exceptional customer service, this role could be your next great opportunity!
Key Responsibilities:
Do you thrive in a fast-paced environment where no two days are the same? We are looking for a talented IT Service Desk Technician ready to take on the challenge of providing top-notch technical support. If you’re organized, proactive, and passionate about delivering exceptional customer service, this role could be your next great opportunity!
Key Responsibilities:
- Provide first-level support for PC hardware and software issues through email, chat, phone, and in-person interactions
- Monitor and resolve workstation and client incidents, escalating complex issues when necessary
- Perform user maintenance in Windows Active Directory and Office 365
- Suggest system improvements to enhance the IT Service Desk experience
- Participate in an on-call rotation (2-3 weeks per year) and be open to occasional night or weekend work
- Keep up with a fast-paced, multitasking environment and provide positive customer experiences
- Associate's Degree in MIS/Business or related field
- 2-4 years of experience troubleshooting hardware and software in a high-volume support environment
- Strong communication skills and a positive, customer-focused mindset
- Experience with Microsoft Active Directory, Windows 7/10/11, iOS, and Android support
- Excellent organizational skills and an analytical approach to problem-solving
- Familiarity with using a ticketing system to log and track support requests
- Bachelor's Degree in MIS/Business or related field
- Experience with Office 365 Administration, Lenovo hardware, PowerShell scripting, and MDM platforms like Microsoft Intune
- ITIL Foundation certification
- Be part of an energetic team where your expertise is valued
- Develop your skills in a fast-paced, evolving IT environment
- Enjoy the variety and challenge of solving different technical issues daily
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Ready to find your dream job in the vibrant city of Troy, Ohio? Nestled in Miami County, this charming area offers a plethora of job opportunities and endless possibilities for personal and professional growth. With its rich history, beautiful parks like Treasure Island Park, engaging community events, and a thriving arts scene featuring The Troy-Hayner Cultural Center and the Troy Main Street Art Galleries, Troy is the perfect place to kickstart your career. Don't miss out on the chance to explore Hobart Arena, indulge in local favorites like the famous square-cut pizza at K's Hamburger Shop, or catch a show at the Historic Mayflower Theater. Join us today and discover all that Troy, Ohio has to offer!
