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Cincinnati, OH 45249

Posted: 11/18/2022 Employment Type: Direct Hire Industry: Customer Service Job Number: 10157 Pay Rate: 70,000

Lifecycle Services – Networking Field Support
What you need to be successful:

Intermediate experience in Virtualization Technology (Hyper-V or VMware), network communication, TCP/IP, Patch Management Applications (WSUS, Symantec, McAfee)
Proficient in Windows operating systems.
Ability to troubleshoot systems and to communicate clear and concise information to the team, internal customers, and external customers
DO NOT need to have specific Emerson experience, but have to have provided a high level of customer service to IT customers and be comfortable supporting both hardware and software
Must have some advanced skills (unique equipment setup) AND some limited SQL or Visual Basic skills to show a deeper level of understanding of technology
Ability to travel regionally to client sites
Proficient in Windows operating systems.
Ability to troubleshoot systems and to communicate clear and concise information to the team, internal customers, and external customers
Strong communication, organizational and time management skills
Persistence in achieving desired results
High level of analytical and critical thinking skill to solve problems and the ability to propose solutions when issues arise

Responsibilities include:

Maintain ownership of received customer problems by documenting and communication issues to manager and teams.
Provides timely updates and escalates issues appropriately.
Identify workarounds, reduce product problem resolution time, and support efforts to develop training and troubleshooting resources (e.g. procedures, diagnostics, and documentation)
Continue educational development with new technologies and service offerings